CCU 12 pillars and
standards of service
12 is associated with God and symbolizes perfection, divine order, and governing authority. CCU was born and governs on these 12 standard pillars.
The number 12 symbolizes perfection.
01
Service to others
We serve others and help them fulfill their God-given potential.
02
In place of others
03
Establish Trust and Lead by Example
04
Tell the Truth
We tell the truth, nothing but the truth, at all times, even when it may hurt us. We honestly represent our services, including clear and adequate disclosures of all material terms. We have no fine print to worry about.
05
Honest Advertising
CCU maintains high standards for advertising and recruiting new students.
06
Be Transparent
Identify the nature of the business and location openly and clearly, and disclose all policies, refund policies, and procedures affecting a student’s registration decision.
07
Tell the Truth
Abide by all written agreements and verbal representations without pressure.
08
Be Responsive
Address students’ concerns and disputes quickly, professionally, and in good faith.
09
Safeguard Privacy
10
Exemplify Integrity
11
Seek Wise Counsel
12
Constructive criticism
We are receptive to constructive criticism, which helps us grow and improve our decision-making. We allow biblical exhortations but do not use them to condemn people.