CCU 12 pillars and standards of service
12 is associated with God and symbolizes perfection, divine order, and governing authority. CCU was born and governs on these 12 standard pillars.
The number 12 symbolizes perfection
- Service to others
We serve others and help them fulfill their God-given potential.
2. In place of others
We place ourselves first in place of others to serve them with honesty.
3. Establish Trust and Lead by Example
We establish trust, lead by example, and demonstrate integrity in our daily professional service, personally and professionally, to inspire others to do the same.
4. Tell the Truth
We tell the truth, nothing but the truth, at all times, even when it may hurt us. We honestly represent our services, including clear and adequate disclosures of all material terms. We have no fine print to worry about.
5. Honest Advertising
CCU maintains high standards for advertising and recruiting new students.
6. Be Transparent
Identify the nature of the business and location openly and clearly, and disclose all policies, refund policies, and procedures affecting a student’s registration decision.
7. Honor Promises
Abide by all written agreements and verbal representations without pressure.
8. Be Responsive
Address students’ concerns and disputes quickly, professionally, and in good faith.
9. Safeguard Privacy
Protect any collected student record against mishandling and fraud, collect personal information only as needed, and respect students’ preferences regarding using their information.
10. Exemplify Integrity
Developing and demonstrating integrity involves being honest, taking responsibility for your or our actions, respecting others, and maintaining fairness.
11. Seek Wise Counsel
We seek wise counsel and are open to feedback. We are not afraid to ask for guidance and feedback.
12. Constructive criticism
We are receptive to constructive criticism, which helps us grow and improve our decision-making. We allow biblical exhortations but do not use them to condemn people.